WARRANTY DETAIL. 
 

ATM we are proud to stock products of such high-quality, this enables us to offer extensive guarantees on all of our furniture. However, due to our vast range of products from multiple high end suppliers, varied warranties are applied to different product ranges therefore it is best to check the specific detail per product, if you are unsure our team will be happy to help you out. In all cases ATM Living reserves the right to request photos or videos showing any arisen issues in order to make a full assessment on the case at hand.

All warranties and assistance provided by ATM Living are in addition to your statutory rights.

 

Rattan Garden Furniture

The warranty on our rattan garden furniture covers structural damage, rust and fade. Natural wear and tear is not covered by  warranty. Cushions and glass are not covered under warranty unless they have arrived damaged  ( If the items have arrived damaged, we may replace the items if we have been informed within 48 hours of delivery. After this time, these items will not be covered). 

 

Fabric Garden Furniture

The warranty of fabric garden furniture cover structural damage, rust and fade. Natural wear and tear is not covered by the warranty. The fabric is not covered for dirt or stains unless the item has arrived damaged.( If the items have arrived damaged, we may replace the items if we have been informed within 48 hours of delivery. After this time, these items will not be covered). 

 

Parasols

Damage to a parasol canopy, such as rips and tears, are covered by warranty on all parasols. The crank and tilt operation system on an aluminium crank & tilt parasol is covered under warranty. Damage to parasols including bending and damage from high winds / extensive weather conditions are not covered. We always recommend that your parasols are used in conjunction with a suitable base and never used in windy /  extensive weather conditions.

 

Covers

Should your cover rip at the seams, the cover is covered by warranty. Covers ripped through force or cut by scissors will not be replaced. ATM does reserve the right to make a judgment via investigation on the damage incurred and whether this was a manufacturer issue or through misuse of the product. Damage to covers from high winds adverse weather conditions are not covered. Covers may endure some fading when exposed to direct sunlight, colour fading is not covered by warranty.

 

Garden Furniture Cushions

All cushions for garden furniture sets should be stored indoors when not in use unless it is directly stated that the specific cushions can be left outside. (even when a cover is used on furniture to protect - cushions must still be stored indoors.)

 

Pergolas

Our warranties on  Aluminium Pergolas cover any defects in material under normal use during the warranty period. Natural wear and tear is not covered by the warranty. The warranty also does not cover malfunctions or damage caused by adverse weather conditions like high winds or storm damage or malfunctions or damage caused by inappropriate use.

 

 

For specific information on timeframes of warranty on ay individual product please check individual product descriptions - if needed please ask our team we will be happy to help!!