Delivery and Returns
ATM is committed to selling only high-quality products but we do understand there may be a time when you need to exchange or return something you've purchased.
Standard delivery for this item takes around 10-14 working days if in stock. Please check individual items for pre-order dates.
Please be aware we are currently facing slight delays in logistics therefore your delivery may fall outside of this standard window however we are working to get all items delivered as quickly as possible.
All orders are delivered in full when all items are available unless otherwise requested.
Free delivery on all orders over £50 to Mainland UK. We are not currently shipping to Northern Ireland and apologise for any inconvenience.
We charge £4.99 for delivery of all other items under £50.
Change of Mind
On the odd rare occasion when a customer changes there mind , we do have in place a '14-day change of mind’ returns policy, under the Consumer Contracts Regulations 2014. You must confirm your wish to cancel in writing via email to email@example.com within this time period. The item must be returned in undamaged, unused condition - in original packaging. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. All postal costs relating to the return of an item is the responsibility of the customer.
In the rare instance when an item is defective, you will need to contact ATM to make us aware within 48 hours of delivery. We ask that where possible you provide digital photographs of the fault to assist in our assessment of the problem, and the best resolution for each individual case will be discussed.
As per the Consumer Rights Act 2015, if your item is damaged, you are eligible for a free return if it is returned within 30 days of receiving delivery.
ATM will cover all costs of returns for faulty goods.
All defects must be emailed to firstname.lastname@example.org with Subject Field 'Order ####' - you must include a brief description of the defect, any images and an up to date contact number.
All cases are dealt with by our team on an individual basis. Our team will contact you directly to discuss the next relevant steps.
Please note in some instances replacement parts are needed, and ATM will endeavour to source this as quickly as possible, however there are occasions where parts may need to be shipped / manufactured from overseas and this could take 4- 12 weeks, but this is something that would be discussed with our team when this is reported.
ATM Living reserve the right to refuse a refund/ return or deduct a sum from the order value if not reported within the above timeframe, and/or in instances where the product has been misused or tampered with by a third party.
How do I Return an item?
ATM have a Returns Policy that must be followed before sending your items back. We need to raise a Returns application on behalf of yourself, which is done by the following process:
You must notify us that you wish to return your item via email to email@example.com . Please ensure that you use the Subject Field 'Order #### RETURN' , and include in the email the item/s you wish to return.
A member of our team will then raise a Returns Application, and send you a Returns form for you to complete and return with your item/s.
** Please note, once a Return Application has been raised, the customer has 14 days to ensure that we receive the item/s back.
If an order is no longer wanted, but out for delivery - customers can reject this. However, when a refund is requested this will be processed minus the shipping fee's due to the late notice.
Where do I Return my item/s?
The correct returns address will be included on the Returns form that you will be issued with, when a return application is raised.
Costs of Returns and who's responsibility is it?
Should a customer wish to return an item to us, that is no longer required - the cost of the return is the responsibility of the buyer. It is essential that any items returned are sent on a trackable service that requires a signature. ATM will not be responsible for items where a Proof of Delivery can not be provided by the customer.
If you need to return an item because it's defective - we won't charge you for the return/collection.
Please allow up to 5 working days for us to inspect any returned items for any defects. Once it has been confirmed that the item is in perfect condition and in undamaged original packaging, your order is updated immediately and a refund will be processed. Once a refund is actioned, we advise it may take 5-10 working days to show in your account.
If your return request(s) fall within any of the following categories, a refund may not be offered and you may only be eligible for a partial refund:
- Any item not in its original condition
- Any item damaged or missing parts for reasons not due to our error
- Any item that has been requested to be returned more than 14 days after delivery (under CCR 2014) or 30 days after delivery (under CRA 2015).
For any further assistance with your order , delivery , returns and/or refunds please contact our Customer Service Team on 01916914811 or email: firstname.lastname@example.org and we will be happy to assist