Pre-Order Delivery Dates
Due to such a large quantity of our products only being available to Pre-Order and not being in-stock for immediate delivery, we now offer our customers the option to pay a deposit on all Pre-Order items orders.
Our Pre-Order option allows you to reserve the specific item that you are wanting, at its next available date. By Pre-Ordering, you are reducing the chance of missing out on stock ahead of our busy periods.
Pre-Order items will always state that they are available for Pre-Order and will show an estimated delivery period on our product page, at checkout and on your order confirmation once your order is placed.
We would like to remind our customers that all pre-order items indicate an estimated shipping date (as above) which is the most up to date arrival information the point of ordering, however, with these dates being estimated, these are subject to change with the manufacturing and shipping climate.
ATM cannot be held liable for any delays in delivery of pre-order items.
Current Delivery Disruptions.
Huge demand mixed with delays outside of our control mean that some items are still unfortunately facing delays, however ATM are proud to be fulfilling many orders before the estimated delivery dates that we have stated on our website. We work very close our selective suppliers and factories who are working as hard as possible to manufacture garden furniture to the very best standard, as well as our third party couriers to minimise delays as much as we possibly can.
Where your preferred product is out of stock or the wait is not suitable, our team will be happy to discuss your requirements and find an alternative product you are happy with. Or you do have the option to add your email address to the product you are wanting to purchase to get notifications when new stock arrives.
ATM would recommend only purchasing from available stock if you require the goods within a specified timeframe.
Last updated: 10th January 2022.
Standard delivery for this item takes around 10-14 working days if in stock. Please check individual items for pre-order dates.
All orders are delivered in full when all items are available unless otherwise requested.
Free delivery on all orders over £50 to Mainland UK. We are not currently shipping to Northern Ireland and apologise for any inconvenience.
We charge £4.99 for delivery of all other items under £50.
If you are unhappy with your item, you may return it within 14 days after the date of delivery. You must also confirm your wish to cancel in writing via email to firstname.lastname@example.org within this time period. The item must be returned in undamaged, unused condition. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. All postal costs relating to the return of an item is the responsibility of the customer. We will, in the event of item being damaged on receipt with the customer, at our discretion, re-imburse postage costs to the customer.
**In the rare instance when an item is defective, you will need to contact ATM to make us aware within 48 hours of delivery. We ask that where possible you provide digital photographs of the fault to assist in our assessment of the problem, and the best resolution for each individual case will be discussed.